Privacy Policy

We collect information you provide directly to us, such as when you request a demo, contact our sales team, create an account, or communicate with us. This may include your name, email address, organization name, job title, location, and any messages you send us. We also collect certain information automatically when you use our services, including log data, device information, and usage patterns. This data is used solely to improve our platform and ensure security.

We use the information we collect to provide, maintain, and improve our services; to process and complete transactions; to send you technical notices, updates, and support messages; and to respond to your requests and inquiries. For enterprise customers, all data processed through Cortena remains on your infrastructure. AscendenceAI does not access, store, or process your operational data unless explicitly authorized for support purposes.

We implement industry-leading security measures to protect your information. This includes encryption at rest and in transit, zero-trust network architecture, regular security audits, and compliance with SOC 2 Type II standards. Our platform is designed for deployment on your own infrastructure, ensuring that sensitive data never leaves your control. All access is logged and auditable.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact information submitted through our forms is retained for the duration of our business relationship and for a reasonable period thereafter.

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to restrict or object to certain processing activities. To exercise these rights, please contact us at privacy@ascendenceai.com. For GDPR-covered individuals, AscendenceAI acts as a data controller for website and marketing data, and as a data processor for enterprise platform data.

We use essential cookies to ensure our website functions properly. We do not use third-party advertising trackers. Analytics, when enabled, are privacy-respecting and do not track individual users across sites.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

If you have questions about this privacy policy or our data practices, please contact us at privacy@ascendenceai.com.